Buckinghamshire Family Law Specialists

How We Handle Complaints

Our aim
We aim to deal promptly, fairly and effectively with any complaint a client may have about any aspect of our service.

Our complaints handling policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us improve our service. There is no question of any charge being made for the time taken to resolve a complaint.

How to complain
If you have a complaint, please provide details by letter, email, or telephone to our Principal Solicitor, Naomi Evans. Contact details are as follows:-
Email: naomi.evans@evanssolicitors.co.uk
Telephone: 01908 082442
Letter via post: Evans Solicitors, Luminous House, 300 South Row, Central Milton Keynes, MK9 2FR.

If it is possible that, after investigation, Naomi Evans can quickly resolve your complaint to your satisfaction, she will record the agreed manner of resolution within 7 days from the time you raise your complaint. If, however, your complaint is not resolved to your satisfaction within 7 days of your first contacting us, you should notify Naomi Evans, by letter, email or telephone, that you require your complaint to be investigated further.

What will happen next?
If you are not satisfied with the response from Naomi Evans, you can then contact the Legal Ombudsman:-

  • By letter: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ;
  • Telephone: callers from UK: 0300 555 0333/callers from overseas: +44 121 245 3050;
  • By email: enquiries@legalombudsman.org.uk;
  • NGT Lite: 18001 0300 555 0333
  • Minicom text phone: 18002 0300 555 0333

The Legal Ombudsman may be prepared to investigate your complaint if you satisfy the relevant criteria. You must take your complaint to the Legal Ombudsman

  • Within one year of the date of the act or omission about which you are concerned or
  • Within one year of you realising there was a concern.
  • You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating your unfairly because of your age, a disability or other characteristic. For more details visit www.sra.org.uk

www.evanssolicitors.co.uk
Evans Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA).
SRA number: 652460